[vc_row][vc_column][vc_column_text]Tech-small-icoTechnology

In addition to remarkable associates, OnQ delivers an exceptional contact center and labor outsourcing experience by utilizing innovative technological assets. OnQ’s technology infrastructure supports an environment designed to achieve the goals of our clients – reliable, fast, scalable and measurable.  With the rapid pace of change in computer innovation and business needs, OnQ recognizes the importance of flexibility in our platforms.  We adhere to industry standards to maximize compatibility with major vendor hardware and software.

Networks

OnQ provides multiple network connectivity options to work within your environments.  We have dual, secure routes between our data center and Panama to ensure connectivity with little to no down time.  OnQ will work with you to establish a secure, encrypted Internet-based information “tunnel” with primary and secondary connection options.

OnQ can deliver a pre-configured router to your location.  This plug-and-play option comes with complete installation instructions and removes any toll or stress on your existing systems.  Additional, enhanced connection options are also available.

With proper access granted, OnQ is able to establish a data access point through a site-to-site virtual private networks.  Additionally, we can easily access your billing systems and other web-based applications with installation instructions and appropriate access for end users.

Platform Principles 

Because OnQ is founded by former billing company executives, we understand what is important to our clients: performance, scalability, security and simplicity.  We’ve built our infrastructure to serve OnQ and its clients… not the other way around.

Performance

With OnQ, you have built-in redundancy at every level of system design to support the industry’s highest uptime standards for contact center and BPO services. OnQ constantly monitors system and applications across the enterprise to ensure reliability and performance.

Scalability

With a backbone built on Cisco’s enterprise grade call center and server infrastructure, OnQ is designed to support the demands of our clients. If your business expands, you have a partner positioned to readily grow with you. If you have a phone or billing system in place, we can use it. If not, we can provide these services and support you.

Security

OnQ’s Data Center is in Houston, Texas. Our infrastructure supports and adheres to HIPAA requirements, is SSAE-16 Type 2 and PCI compliant.

Simplicity

The best solutions are often the most simple.  Partnering with OnQ is designed to be easy. Call Center or BPO services can be accessed with minimal impact to your IT teams time or budget.  OnQ provides several options for ease of connection and access across all systems.  We offer direct interfaces with your systems and seamless integration between third party vendors.  Our team stays in constant communication with your team to make sure connectivity is on point and projects stay on target.