OnQ Continues Growth with New Facilities and Expanded Operations

Expanded facilities in Santiago, Panama to be operational by Spring 2018

HOUSTON–(BUSINESS WIRE)–OnQ, an industry-leading healthcare labor outsourcing company, is pleased to announce the expansion of its patient services call center and healthcare billing support services in Santiago, Panama. One of the fastest growing companies in the healthcare labor outsourcing industry, OnQ has commenced construction to expand its second facility in Panama that will increase its capacity by 50 percent.

“The demand for our services has driven remarkable growth over the last year,” said Thomas Mathews, OnQ President. “OnQ is one of the fastest growing call center and labor outsourcing companies in the healthcare industry, and we’re delighted to be able to meet the needs of our existing clients and the market with this increased capacity.”

OnQ was founded in 2013 by former billing company executives inspired by their own experiences to build a premier healthcare labor company that is responsive, transparent and accessible. With call center operations located in near-shore Panama in the Central Time Zone, OnQ offers its US clients unmatched convenience, access and the ability to respond to client needs and inquiries in real-time.

OnQ’s track record of delivering results that exceed expectations has resulted in strong demand for its services from both existing clients and new customers. To meet this need, OnQ is building out new offices that will increase capacity by 50 percent. Operations in the new space are expected to come online in May 2018.

“We have established a strong presence in Santiago and have made a positive impact on the local community,” continued Mathews. “In addition to meeting the growing needs of the healthcare industry, our growth in Santiago will bring more benefits and opportunities to the community.”

OnQ offers global labor outsourcing, a patient services call center and ClearView, a proprietary software that provides clients with real-time insights into their operations. OnQ offers highly educated, bilingual billing associates who participate in continuing education, training and advancement opportunities through OnQ University, the first of its kind in the industry led by healthcare experts who offer classes in US healthcare developments and customer service skills.

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