Healthcare labor outsourcing and contact center offers first-ever continuing education program
Houston, TX (April 13, 2016) – OnQ, an emerging leader in healthcare global labor outsourcing, today announced the launch of its Panama-based training and continuing education program, OnQ University – the first of its kind in the industry. This credit-based quarterly education program affords OnQ associates the opportunity to improve relevant job skills such as customer service, linguistics, organizational and communication skills and more.
OnQ University was created to support OnQ’s continued growth and bolster its laser focus on quality through employee training and development. Inaugural courses held in January 2016 were marked by a 67% participation rate. U.S. healthcare experts, working alongside OnQ’s training staff, led the sessions. Classes focused on developing associates’ knowledge of U.S. healthcare consumers and strategies for mastering phone skills and rapport with callers.
“The focus on efficiency is common in outsourcing relationships and, while you can train associates on efficiency, it shouldn’t stop there,” said OnQ President Thomas Mathews. “OnQ focuses on the human element by providing opportunities for our associates to further their education, personal and professional development. We believe this is one of the many reasons our retention rates surpass typical industry rates.”
OnQ’s labor outsourcing solutions combine significant industry experience and global resources to improve processes and lower operating costs. A full suite of healthcare labor services, highlighted by healthcare’s first patient services call center, is available to maximize efficiency across the entire revenue cycle.
Headquartered in Houston, Texas, OnQ brings together an intelligent and cost-effective labor source, revenue cycle expertise and improved insights through its BI tool, ClearView. And, U.S. healthcare billing experts manage this process on-site in Panama. The company is built with commitment to a single guiding vision: To be the most trusted global partner, delivering solutions that improve business service processes, yielding unimaginable benefits for its customers. Learn more at www.onqoc.com, visit OnQ on LinkedIn or follow us on Twitter @ONQOC.