ONQ consistently outperforms expectations due to a unique combination of ingredients:
Supporting clients from Alaska to New York, ONQ is located near-shore Panama in the Central Time Zone and is 3-hour flight from the US. Come visit us!
A long history of managing outsource labor partners, providing a unique understanding of the benefits and potential pitfalls.
Access to a cost-effective, caring, intelligent labor pool.
Managing large billing operations.
US Healthcare Executives on the ground in Panama providing direct oversight, training and account management.
ONQ is quick to deploy technology to improve service levels and provide transparency.
“I want to thank each and every one of you for all you do. This week was the first time since I have worked at this organization that we took 100% of the calls presented to us… this is a great accomplishment! This could never happen without the great partnership that we have with ONQ and their staff in Panama. Thank you all so much and everyone should get a pat on the back for a job well done!”
Patient Services Manager, National Billing Company
“When ONQ is mentioned, three words come to mind: expertise, committed and effective. I’ve had experience with other outsourcing vendors and when I compare ONQ to their competitors in the market, they rise to the top because they demonstrate results. The support that ONQ provides their internal staff fosters professional growth which allows their partners to be supported in a way not found elsewhere. ONQ is a true business partner and I would recommend anyone to use their patient services call center. Given the choice, I would choose ONQ again.”
Senior Operations Manager, National Radiology Billing Company
“ONQ’s approach to outsourcing is refreshing. Their personal experience in healthcare revenue cycle management, coupled with a college-educated workforce in a U.S. time zone creates an invaluable and seamless partnership. ”